Distance Sales Agreement
This Distance Sales Agreement (“Agreement”) is concluded electronically between the Seller and the Buyer when the Buyer confirms an order on https://southglassart.com. By completing the order the Buyer accepts all terms below.
Article 1 — Parties
1.1 Seller
| Seller / Service Provider | South Glass Art |
|---|---|
| Trade title | [Full legal company / trade name — required by your payment provider] |
| Address | TR |
| Tax office / Tax No (VKN) | [Tax office] / [Tax number] |
| MERSIS No | [MERSIS number, if registered in Türkiye] |
| hello@southglassart.com | |
| Phone | [Add phone in Admin → SEO → Business] |
| Website | https://southglassart.com |
1.2 Buyer
The customer whose name, address and contact details are entered during checkout (the order record forms an integral part of this Agreement).
Article 2 — Subject
This Agreement sets out the parties’ rights and obligations regarding the sale and delivery of the product(s) whose type, quantity, size and sale price (incl. taxes) are specified in the Buyer’s order, in accordance with applicable distance-selling and consumer-protection legislation.
Article 3 — Product, price & payment
- The product’s essential qualities, selected size and sale price (including taxes) are those shown on the product page and order summary at the time of order.
- Total payable = product price + any shipping shown at checkout. Customs duties/taxes in the destination country are payable by the Buyer.
- Payment is made by card through a secure payment provider. For made-to-measure orders a deposit may be taken at order and the balance settled before dispatch, as shown at checkout.
- Prices are valid until updated on the site. The Seller is not bound by pricing or typographical errors that are obvious.
Article 4 — Delivery
The product is produced to order and dispatched Ships within 7 business days to the address provided by the Buyer, by worldwide air cargo. Worldwide air cargo · ~3 business days in transit · packed extra-securely Delivery times are estimates and may be affected by customs. Risk of loss passes to the Buyer on delivery to the Buyer or their designated recipient.
Article 5 — Right of withdrawal
For standard, non-personalised goods, the Buyer may withdraw within 14 days of delivery without reason, by notifying the Seller at hello@southglassart.com. The goods must be returned unused and in resaleable condition; return shipping for change-of-mind returns is borne by the Buyer.
Article 6 — Exceptions to withdrawal
Pursuant to consumer-protection law, the right of withdrawal does not apply to goods prepared to the Buyer’s specifications or clearly personalised — this includes all made-to-measure backsplashes and custom-photo prints, which are produced individually for the Buyer and cannot be resold. This exception does not affect the Buyer’s rights regarding faulty, damaged or incorrectly supplied goods.
Article 7 — Faulty, damaged or incorrect goods
Every panel is inspected and insured in transit. If your item arrives damaged, defective or not as ordered, notify us with photos within 48 hours of delivery and we will replace it or issue a full refund at no cost to you.
Article 8 — Buyer declarations
The Buyer confirms that the product’s basic qualities, sale price and payment terms, and the Pre-Information Form, were obtained and accepted before placing the order.
Article 9 — Default
If the Buyer defaults on a card payment, the Seller is not obliged to deliver the product. If the Seller cannot deliver due to stock or force majeure, it will notify the Buyer and refund any sums paid within the legal period.
Article 10 — Dispute resolution
Buyers in Türkiye may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or Consumer Court within the limits announced annually by the Ministry of Trade. EU consumers may use the EU Online Dispute Resolution platform. This Agreement is governed by the laws applicable at the Seller’s place of business.
Article 11 — Entry into force
This Agreement enters into force upon the Buyer’s electronic confirmation of the order and remains a permanent record in the Seller’s systems.
Last updated: 21 June 2026. This document is a professional template tailored to a made-to-order tempered-glass product sold and shipped worldwide. Replace every [bracketed] placeholder with your registered company details before going live, and have it reviewed by a lawyer in your jurisdiction.